Weekly Car Rental
Car rental software support
For Weekly Car Rental customers. Lodge a ticket and our team gets back to you.
Where do I log in?
Go to the Operator login page at app.weeklycarrental.com.au. It works on a computer and on any phone.
Can I run everything from my phone?
Yes. The whole dashboard works on a phone. Many operators run their fleet from theirs.
Do my renters need to download an app?
No. Renters sign agreements, upload their ID, see their payments and report faults in the renter portal, in their phone browser. Mobile app for renters coming soon.
A payment in my bank file did not match. What do I do?
It goes to the “money to assign” inbox, so it doesn’t go missing. Assign it to the right renter there. If you’re not sure, lodge a ticket with the bank line and the renter name.
How do I pause or skip a Direct Debit?
Open the rental and change the Direct Debit there. You can pause it, skip a week or cancel it, and it updates in Pay Advantage.
How do I add a staff member?
Invite them by email and choose what they can see and do. The audit log shows who did what, and names every money action.
Can I get all my data out?
Yes. You can export all your data to Excel at any time.
Call or WhatsApp 0489 200 222 · Email support@weeklycarrental.com.au
Monday to Friday, 9am to 5pm (Melbourne time). Reminders, invoices and Direct Debits keep running outside these hours.
Lodge a support ticket
Tell us the car rego or renter name, what you pressed and what you saw. Urgent? Call or WhatsApp 0489 200 222.
Your ideas
Request a feature
Much of the software came from operators telling us what they needed. If something would save you time, tell us.
Email support@weeklycarrental.com.au with the subject line “Feature request: ” and a few words. Tell us what you do today and what you want the software to do instead.